CONTACT CENTER

Direct access to TheBitShares Global Operations Desk

Our support team assists with account management, withdrawals, security verification, and referral network assistance. All requests are handled through verified communication channels.

Support Desk Online
CROSS B69 Operational
Withdrawals Processing
Referral Network Active
Average Response Time 8h 32m
Resolution Rate 98.7%

OPEN A SUPPORT TICKET

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SUPPORT DESK STATUS

Online

Our support team is live and ready to assist you.

  • Average Response Time< 12 Hours
  • Tickets Solved98.7%
  • Last Update2 min ago
VIEW SUPPORT POLICY

General Support

support@thebitshares.com

Account questions, deposits, withdrawals, and general platform assistance.

CONTACT SUPPORT

Security Desk

security@thebitshares.com

Report suspicious activity, unauthorized access, or security concerns.

REPORT ISSUE

Global Leader Desk

globalleader@thebitshares.com Invitation Only REQUEST INVITATION

KNOWLEDGE BASE

Account Verification Withdrawal Requests CROSS B69 Activation Referral Commissions 2FA Setup Guide Performance & Net Yield VIEW FAQ CENTER

SYSTEM STATUS

  • CROSS B69 HFT Engine Operational
  • User Authentication Operational
  • Withdrawal Processing Operational
  • Referral Engine Operational
  • API Gateway Operational
  • Database Cluster Operational

Last System Check: Jun 28, 2026 — 02:16 UTC

LIVE METRICS

Engine Response 0.28 sec
Active Opportunities 25
Online user 311
System Uptime 99.99%

OFFICIAL COMMUNICATIONS

TheBitShares will never request your password, private keys, or 2FA codes via email or social media. All official communications originate from verified @thebitshares.com addresses.

24/7

TheBitShares Global Support Center operates 24/7 to assist users worldwide. For urgent security matters, contact security@thebitshares.com immediately.

We are here to help you succeed. TheBitShares Team