THEBITSHARES
PRIVACY POLICY
Effective Date: September 15, 2026
Jurisdiction: Singapore
Platform: TheBitShares
Registered / Correspondence Address: 108 Orchard Road, Singapore 238840
Official Website: https://thebitshares.com
General Support: support@thebitshares.com
Security Desk: security@thebitshares.com
Global Leader Desk: globalleader@thebitshares.com
1. INTRODUCTION
Welcome to TheBitShares (“TheBitShares”, the “Platform”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, process, store, protect, disclose and otherwise handle personal information when you access or use the TheBitShares website, applications, digital services, account systems, wallet interfaces, cryptocurrency-related functionalities, referral and affiliate programs, customer support services, communications and other services provided through or in connection with the Platform (collectively, the “Services”).
This Privacy Policy is intended to provide transparency regarding our privacy practices and to explain the choices and rights that may be available to individuals whose personal information is processed by TheBitShares.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain such consent before carrying out that activity.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information collected through the Platform, including information provided when creating or maintaining an account, using Platform features, contacting customer support, participating in referral or affiliate activities, submitting verification information, communicating with us, or otherwise interacting with TheBitShares.
This Privacy Policy does not necessarily apply to third-party websites, applications, services, wallets, exchanges, payment providers, blockchain networks or other external platforms that may be accessible through links or integrations provided by TheBitShares. Such third parties may maintain their own privacy policies and terms, and users should review those policies before providing personal information to them.
3. INFORMATION WE COLLECT
Depending on how you interact with the Platform, we may collect different categories of information.
3.1 Account Information
When you register for or maintain an account, we may collect information such as your name, username, email address, telephone number, password or authentication credentials, account preferences, referral information, profile information and other information necessary to establish and manage your account.
3.2 Identity Verification Information
Where required for security, fraud prevention, compliance or other legitimate purposes, we may request identity or verification information. This may include your legal name, date of birth, nationality, residential or correspondence address, identification documents, verification photographs, proof of address and information necessary to conduct applicable verification procedures.
3.3 Transaction and Wallet Information
When you use cryptocurrency-related or wallet-related features, we may process information concerning wallet addresses, transaction identifiers, transaction amounts, transaction dates and times, asset types, blockchain network information and other transaction-related information.
Blockchain transactions may be recorded on public or distributed ledgers. Information recorded on a public blockchain may be permanently available to third parties and may not be capable of being modified or deleted by TheBitShares.
3.4 Financial and Payment Information
Where applicable, we may process information associated with payments, deposits, withdrawals, fees, billing records and transaction history. Where payment processing is performed by a third-party payment provider, that provider may independently process payment information under its own privacy policy and contractual terms.
3.5 Technical and Device Information
We may automatically collect technical information when you access the Platform. This may include IP address, browser type, operating system, device type, device identifiers, language preferences, time zone, access dates and times, referring URLs, pages viewed, interactions with Platform features, error logs and other technical information.
3.6 Usage Information
We may collect information about how you use the Platform, including login activity, feature usage, navigation patterns, preferences, interactions with Platform functionality and other activity associated with your account.
3.7 Communications
If you contact us, we may retain the contents of your communications, including emails, support requests, messages, attachments and other information you provide to us.
3.8 Referral and Affiliate Information
If you participate in a referral, affiliate, leadership or other Platform participation program, we may collect information relating to your participation, referral relationships, commissions, rewards, activity records and related account information.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
(a) creating, administering and maintaining user accounts;
(b) providing, operating and improving the Platform and Services;
(c) processing transactions and maintaining transaction records;
(d) providing customer and technical support;
(e) verifying user identity and account information;
(f) preventing fraud, abuse, unauthorized access and other security incidents;
(g) monitoring and investigating suspicious or potentially unauthorized activity;
(h) complying with applicable laws, regulations, court orders and lawful requests;
(i) enforcing our Terms of Use, policies and agreements;
(j) administering referral, affiliate and participation programs;
(k) communicating with users regarding accounts, transactions, security matters, updates and Platform services;
(l) maintaining system security, availability, reliability and performance;
(m) conducting internal analytics, reporting, auditing and operational activities;
(n) developing, testing and improving products, services and Platform functionality;
(o) protecting the rights, property, safety and security of TheBitShares, its users and other persons; and
(p) carrying out other purposes that are disclosed to you at the time information is collected or that are otherwise permitted by applicable law.
5. LEGAL BASES FOR PROCESSING
Where applicable privacy laws require a lawful basis for processing personal information, TheBitShares may rely on one or more appropriate legal bases, including performance of a contract, compliance with legal obligations, consent, legitimate interests, protection of rights and interests, or other lawful bases recognized by applicable law.
The specific legal basis may depend on the type of information, the nature of the processing activity and the applicable jurisdiction.
6. CONSENT
Where we rely on consent to process personal information, you may have the right to withdraw that consent, subject to applicable legal restrictions and consequences. Withdrawal of consent will not necessarily affect the lawfulness of processing carried out before consent was withdrawn.
Certain information may be necessary to provide particular Services. If you choose not to provide information that is required for a specific service, we may be unable to provide that service or maintain certain Platform functionality.
7. COOKIES AND SIMILAR TECHNOLOGIES
TheBitShares may use cookies, local storage, pixels, log files and similar technologies to operate the Platform, remember preferences, maintain sessions, improve functionality, analyze usage and enhance security.
Cookies may be categorized as necessary, functional, analytical or other types depending on their purpose and applicable law.
You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some Platform features.
8. INFORMATION SHARING AND DISCLOSURE
We do not treat personal information as publicly available merely because it has been provided to us. However, we may disclose or provide access to personal information in circumstances necessary to operate the Platform, comply with legal obligations or protect our rights and users.
Such recipients may include:
(a) service providers and technology vendors that provide hosting, infrastructure, analytics, security, communications, verification or other operational services;
(b) payment processors and financial service providers, where applicable;
(c) identity verification, fraud prevention and compliance service providers;
(d) professional advisers, auditors, legal advisers and consultants;
(e) law enforcement authorities, regulators, courts or governmental bodies where disclosure is required or permitted by applicable law;
(f) parties involved in a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction; and
(g) other parties where you have provided appropriate authorization or where disclosure is otherwise permitted by law.
9. THIRD-PARTY SERVICE PROVIDERS
TheBitShares may use third-party providers to support certain Platform functions. These providers may process personal information on our behalf or independently, depending on the nature of the service and applicable contractual arrangements.
We seek to work with service providers that maintain appropriate security and confidentiality practices. However, third-party services may be subject to their own terms and privacy policies.
10. BLOCKCHAIN AND PUBLIC LEDGER INFORMATION
Certain Services may interact with blockchain networks or distributed ledger technologies. Transactions recorded on public blockchains may be visible to other participants and may include wallet addresses, transaction identifiers, amounts and timestamps.
Because blockchain networks may be decentralized and immutable, TheBitShares may not be able to remove, modify or permanently erase information that has already been recorded on a blockchain.
You should carefully consider this characteristic before initiating a transaction through any blockchain-based functionality.
11. INTERNATIONAL DATA TRANSFERS
Depending on the location of our users, service providers and operational infrastructure, personal information may be processed or stored in countries or jurisdictions other than the jurisdiction in which you reside.
Where applicable law imposes requirements for international transfers of personal information, we will seek to implement appropriate safeguards or rely on another lawful transfer mechanism.
12. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud and maintain security.
Retention periods may vary depending on the category of information, the purpose for which it was collected, applicable legal requirements and legitimate business needs.
When personal information is no longer required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal and technical limitations.
13. DATA SECURITY
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss or destruction.
Security measures may include access controls, authentication mechanisms, encryption or similar protective technologies, monitoring, logging, vulnerability management and internal security procedures.
However, no method of transmission, storage or electronic security can be guaranteed to be completely secure. Accordingly, we cannot guarantee that personal information will never be subject to unauthorized access, loss, disclosure or other security incident.
14. ACCOUNT SECURITY
You are responsible for maintaining the confidentiality of your account credentials, passwords, authentication information, wallet credentials and other security information under your control.
You should immediately contact our Security Desk at security@thebitshares.com if you believe that your account, credentials or personal information has been compromised.
TheBitShares will not normally request your password, private keys, recovery phrases or other highly sensitive authentication credentials through unsolicited communications.
15. MARKETING AND COMMUNICATIONS
Subject to applicable law, we may send service-related communications, including account notifications, security alerts, transaction notifications, policy updates and other operational messages.
Where permitted by law and where appropriate consent is required, we may also send promotional or marketing communications about Platform services, products, programs or events.
You may have the ability to unsubscribe from certain promotional communications. Even if you opt out of marketing communications, we may continue to send essential service, security or administrative communications.
16. YOUR PRIVACY RIGHTS
Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information. These may include, where applicable:
(a) the right to request access to personal information we hold about you;
(b) the right to request correction of inaccurate or incomplete information;
(c) the right to request deletion of personal information, subject to legal exceptions;
(d) the right to request restriction of certain processing activities;
(e) the right to object to certain processing activities;
(f) the right to request portability of certain information;
(g) the right to withdraw consent where processing is based on consent; and
(h) the right to lodge a complaint with an applicable privacy or data protection authority.
These rights are not absolute and may be subject to legal conditions, exemptions, verification requirements and other limitations.
17. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy-related request, contact us at support@thebitshares.com or through another official communication channel provided by TheBitShares.
To protect user information, we may need to verify your identity before processing certain requests. We may also request additional information where reasonably necessary to verify the request and protect against unauthorized disclosure.
We will handle valid requests in accordance with applicable law and within the time periods required by the relevant jurisdiction.
18. CHILDREN'S PRIVACY
The Platform is not intended for individuals who are below the minimum legal age required to access or use the Services in their applicable jurisdiction.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can review the matter and take appropriate action.
19. USER-GENERATED INFORMATION
If you voluntarily submit information through profiles, communications, referral activities, community features, support requests or other Platform functionality, that information may be processed and stored by TheBitShares for the purposes described in this Privacy Policy.
You should avoid submitting unnecessary sensitive or confidential information through public or community-facing areas of the Platform.
20. DATA ACCURACY
We seek to maintain personal information that is reasonably accurate and appropriate for the purposes for which it is used. You may be responsible for ensuring that information provided through your account remains accurate and up to date.
If you identify inaccurate or incomplete information associated with your account, you may contact us or use available account-management functionality to request an update.
21. PRIVACY OF WALLET AND TRANSACTION INFORMATION
Wallet addresses and transaction information may be processed as part of providing blockchain-related Services. Depending on the blockchain network involved, transaction information may be publicly observable and may potentially be associated with other information that identifies or relates to a user.
Users should exercise appropriate caution when linking personal information with blockchain addresses or publicly accessible transaction records.
22. SECURITY INCIDENTS AND DATA BREACHES
If TheBitShares becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps consistent with applicable law, including investigation, containment, remediation and notification where legally required.
Where notification is required, the timing, content and recipients of such notification may depend on applicable legal requirements and the nature and severity of the incident.
23. THIRD-PARTY LINKS
The Platform may contain links to websites, applications, wallets, exchanges or other services operated by third parties. We are not responsible for the privacy practices, security practices or content of third-party services.
Before submitting personal information to a third-party service, you should review its applicable privacy policy and terms of use.
24. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, security practices or other relevant circumstances.
When changes are made, we may update the Effective Date shown at the beginning of this Privacy Policy. Where required by applicable law, we may provide additional notice or seek consent for material changes.
Your continued use of the Platform following the effective date of an updated Privacy Policy may be subject to the updated policy to the extent permitted by applicable law.
25. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations. To the extent legally permissible, matters relating to this Privacy Policy and the processing of personal information by TheBitShares shall be subject to the applicable laws and jurisdiction specified in the Platform's governing agreements.
Nothing in this Privacy Policy is intended to remove, restrict or override any mandatory privacy rights or protections that apply to you under the laws of your jurisdiction.
26. CONTACT INFORMATION
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of personal information by TheBitShares, you may contact us using the following details:
THEBITSHARES
Registered / Correspondence Address: 108 Orchard Road, Singapore 238840
Official Website: https://thebitshares.com
General Support: support@thebitshares.com
Security Desk: security@thebitshares.com
Global Leader Desk: globalleader@thebitshares.com
For security-related matters, please contact security@thebitshares.com.
For general privacy requests and questions, please contact support@thebitshares.com.
27. ACKNOWLEDGEMENT
By using the TheBitShares Platform, you acknowledge that you have had an opportunity to review this Privacy Policy and understand the manner in which personal information may be collected, used, disclosed, stored and protected as described herein.
This Privacy Policy should be read together with the applicable TheBitShares Terms of Use, Platform Participation Agreement and other policies or notices that may apply to your use of the Services.
THEBITSHARES
Privacy Policy
Effective Date: September 15, 2026